Refund Policy – Dame Express

At Dame Express, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day full refund policy, subject to the terms and conditions outlined below.

1. Eligibility for Refund: To be eligible for a full refund, you must meet the following criteria:

• Your request for a refund must be made within 30 days from the date of delivery.
• The item must be in its original condition and packaging, with all original accessories included.
• The item must not show signs of wear, use, or damage caused by the customer.
• You must provide photo evidence of the item’s condition as part of your refund request.

2. Refund Process: To initiate a refund, please follow these steps:

• Contact our customer support team at 954-774-2526 or dameexpress@gmail.com within 30 days of receiving your order.
• Provide your order number, the reason for the refund request, and photo evidence showing the item’s condition.
• Our customer support team will review your request and may ask for additional information if necessary.
• If your refund request is approved, we will process the refund to your original payment method within 10 days.

3. Non-Refundable Items: The following items are not eligible for a refund:

• Gift cards: Gift cards purchased through Dame Express are non-refundable.
• Downloadable or digital products: These items are non-refundable once downloaded or accessed.

4. Return Shipping: If your refund is approved, you will be responsible for shipping the item back to us. You must use a trackable shipping method to ensure that the item reaches us safely. The cost of return shipping will be borne by you, except in cases where the item received was defective or incorrect.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or a full refund, including return shipping costs, based on your preference and the availability of the product.

6. Refunds for Gift Purchases: If you received the item as a gift and are eligible for a refund, the refund will be issued to the original purchaser’s payment method.

7. Contact Us: If you have any questions or need assistance with the refund process, please contact our customer support team at:

Dame Financial Investments 10200 Sheridan Street Pembroke Pines, FL 33026 Phone: 954-774-2526 Email: dameexpress@gmail.com

Effective date: 06/15/2023

Thank you for shopping at Dame Express!